Refund Policy

At Veloura Jewelry, we take pride in the quality of our products. If you are not fully satisfied with your purchase, our return and refund policy is here to help.

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1. Eligibility for Returns

You may request a return within 7 days of delivery.

The item must be unused, unworn, and in original packaging with tags intact.

Customized, engraved, or sale items are not eligible for return/refund.

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2. Return Process

To initiate a return, contact us at support@velourajewelery.shop
with your order number and reason for return.

Once approved, we will provide instructions for shipping the product back.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

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3. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7–10 business days to your original payment method.

Shipping charges (if any) are non-refundable.

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4. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange for the same product, please email us.

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5. Damaged or Wrong Items

If you receive a damaged or wrong item, please contact us within 48 hours with photos.

We will arrange a replacement or issue a full refund.

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6. Contact Us

For any return or refund queries, please email us at:
📧 support@velourajewelery.shop